Shipping policy

Last updated: August 16, 2023

Welcome to the Creed Roasted Coffee shipping policy. We aim to provide you with a clear understanding of how shipping works for our products. Please read this shipping policy carefully to understand the terms and conditions associated with shipping your orders.

 

1. Shipping Carrier

All orders placed through the Creed Roasted Coffee website will be shipped via Canada Post. We have chosen Canada Post for its reliability and comprehensive coverage across Canada and beyond.

 

2. Shipping Costs

2.1. Standard Shipping

Shipping costs are the responsibility of the customer unless Creed Roasted Coffee is running a promotion that entitles the customer to free or discounted shipping. The shipping cost will be calculated based on the total weight of the items in your order and your shipping destination.

2.2. Free or Discounted Shipping

During promotional periods, we may offer free or discounted shipping on qualifying orders. The terms and conditions of these promotions will be clearly stated on our website.

 

3. Shipping Destinations

We offer shipping services for orders to locations within Canada and internationally. Please note that additional customs fees, taxes, or duties may apply to international orders and are the responsibility of the customer.

 

4. Shipping Times

4.1. Processing Time

After you place an order, please allow 1-3 business days for us to process your order before it is shipped.

4.2. Transit Time

Shipping times vary depending on the shipping destination. Estimated transit times provided by Canada Post are as follows:

• Within Canada: 2-7 business days
• International: 6-12 business days

Please note that these are estimated transit times and delays can occur due to factors beyond our control, such as weather, customs processing, and other unforeseen circumstances.

 

5. Tracking and Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the Canada Post website.

 

6. Shipping Address

Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for orders that are undeliverable due to incorrect addresses provided by the customer.

 

7. Order Changes and Cancellations

If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not always be possible, especially after an order has been shipped.

 

8. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at order@creedroastedcoffee.com.

By placing an order with Creed Roasted Coffee, you agree to abide by the terms and conditions outlined in this Shipping Policy.